ACON TRAVEL & TOURS PVT. LTD.
Your Journey, Our Responsibility.
Terms & Conditions
Please read these terms carefully before confirming any booking or travel service with Acon Travel & Tours Pvt. Ltd.
These Terms & Conditions apply to bookings and travel-related services arranged through Acon Travel & Tours Pvt. Ltd. Because airlines, hotels, transport providers, tour operators and other suppliers have their own rules, the conditions applicable to a particular booking may vary. Where a supplier’s fare rule, booking condition or policy applies, that supplier’s rule will form part of the customer’s booking conditions.
1. Booking & Confirmation
- All bookings are subject to availability and are confirmed only after the required payment, deposit or ticketing condition has been completed.
- Customers should carefully check passenger names, travel dates, destinations, routing and other booking details before confirmation.
- For airline tickets, the passenger name must match the valid travel document or passport. Any correction or change is subject to the airline’s policy and applicable charges.
- A quotation, itinerary or reservation does not guarantee a fare or seat until the booking has been ticketed or otherwise confirmed by the relevant supplier.
2. Prices, Fares & Payment
- Airfares, hotel rates, vehicle rental charges, tour prices, taxes, exchange rates and supplier charges may change before final confirmation.
- Unless specifically stated otherwise, quoted prices are subject to availability at the time of booking.
- Any additional service, amendment, upgrade, extra baggage, reissue, cancellation or supplier charge requested after confirmation may require additional payment.
- Acon Travel aims to communicate applicable costs clearly. Final charges are governed by the confirmed booking and relevant supplier conditions.
3. Airline Tickets, Changes & Reissue
- Air tickets are governed by the fare rules and conditions of the issuing airline.
- Date changes, route changes, rebooking or ticket reissue are subject to seat availability, airline rules, fare difference, taxes and applicable change or service charges.
- Some promotional, special, group or restricted fares may not permit changes, refunds or name corrections.
- Customers are advised to contact Acon Travel as early as possible if their travel plan changes.
4. Cancellation, Refund & No-Show
- Cancellation and refund eligibility depends on the fare rules and conditions of the airline, hotel, tour operator, transport provider or other supplier involved in the booking.
- Refundable amounts, cancellation penalties and processing time may vary by supplier and payment method.
- A passenger who does not travel without cancelling or changing the booking within the permitted time may be treated as a no-show. Additional penalties may apply, and some bookings may become fully non-refundable.
- Any refund will be processed after receipt or confirmation from the relevant supplier and after deduction of applicable penalties, non-refundable taxes or charges, and service fees where applicable.
- Acon Travel does not guarantee a fixed refund amount or processing period unless it has been specifically confirmed for the booking.
5. Flight Schedule Changes, Delays & Cancellations
- Airline schedules, aircraft, routes and flight timings may change without prior notice. Airlines may also delay, cancel or reschedule flights for operational, weather, regulatory or other reasons.
- Acon Travel will make reasonable efforts to communicate schedule changes received from airlines and assist customers with available options according to airline policy.
- Final responsibility for flight operation, schedule, baggage handling and airline-controlled services remains with the operating or ticketing airline.
6. Baggage
- Baggage allowance varies by airline, route, cabin, fare type and ticket conditions. Customers should verify the baggage allowance shown on their ticket or itinerary.
- Extra baggage is subject to airline availability, conditions and charges.
- Acon Travel can assist with baggage information and, where available, additional baggage arrangements, but final acceptance and handling of baggage are controlled by the airline.
7. Passport, Visa, Transit & Travel Documents
- Travellers are responsible for holding a valid passport and all required visas, transit visas, permits, health documents and other entry or travel documents for their complete journey.
- Passport validity and visa or transit requirements differ by nationality, destination and transit country and may change at any time.
- Acon Travel may provide general guidance or documentation assistance where applicable; however, final entry, transit and visa decisions are made by the relevant embassy, immigration authority, government or airline.
- Customers should verify current requirements with the relevant official authority before travel.
8. Hotel & Accommodation Booking
- Hotel bookings are subject to room availability, property policies, check-in/check-out rules and cancellation conditions.
- Early check-in, late check-out, room preference and special requests are subject to hotel confirmation and are not guaranteed unless specifically confirmed.
- Cancellation, amendment and no-show charges will apply according to the confirmed hotel or supplier policy.
9. Vehicle Rental & Ground Transportation
- Vehicle rental and transportation services are subject to vehicle availability, route, duration, passenger capacity and supplier conditions.
- Customers should provide accurate pickup time, location, destination and passenger/luggage information.
- Additional waiting time, route changes, extra distance, parking, tolls, permits or services outside the confirmed arrangement may result in additional charges.
- Delays caused by traffic, road conditions, weather, government restrictions or events beyond reasonable control cannot be guaranteed against.
10. Tours, Activities & Customized Travel
- Tour packages, activities and customized arrangements are subject to the conditions of the relevant hotels, transport providers, guides, activity operators and other suppliers.
- Itineraries may require reasonable adjustment because of weather, safety, local conditions, supplier availability or circumstances beyond control.
- Any material change requested by the customer after confirmation may involve additional cost.
11. Travel Insurance
- Travel insurance is strongly recommended for international and leisure travel.
- Customers should consider appropriate cover for medical emergencies, trip cancellation or interruption, baggage loss or delay, personal accident and emergency assistance according to their journey.
- Insurance coverage, exclusions and claims are governed entirely by the chosen insurance provider and policy.
12. Health, Safety & Fitness to Travel
- Travellers are responsible for ensuring that they are medically and physically fit for their planned journey and activities.
- Customers with medical conditions, mobility requirements or special assistance needs should inform the airline or relevant service provider within the required timeframe.
- Where necessary, travellers should seek advice from a qualified healthcare professional before travel.
13. Force Majeure & Circumstances Beyond Control
- Acon Travel cannot guarantee against events outside its reasonable control, including severe weather, natural disasters, strikes, civil unrest, government restrictions, airport closures, epidemics or pandemics, technical disruptions, airline operational decisions or similar events.
- In such situations, we will make reasonable efforts to assist customers with alternatives available under the relevant supplier’s rules, but additional costs may apply.
14. Customer Responsibility
- Customers are responsible for reviewing all booking details immediately after receiving their ticket, voucher, itinerary or confirmation.
- Any discrepancy should be reported to Acon Travel as soon as possible.
- Travellers should arrive at the airport within the time recommended by the airline and monitor their flight status before departure.
- Failure to meet check-in, boarding, immigration or documentation requirements may result in denied travel and applicable supplier penalties.
15. Complaints & Service Concerns
- If you experience a problem with a service arranged through Acon Travel, please contact our team as soon as possible so that we can try to assist while the matter can still be addressed.
- Where the issue relates to an airline, hotel, transport provider or other third-party supplier, resolution may depend on that supplier’s investigation and policy.
Privacy Policy
Information We May Collect
To arrange travel services, we may collect information such as passenger names, contact details, passport or travel document information, itinerary details, billing information and other information reasonably required to process a booking or provide requested assistance.
How We Use Information
Information may be used to process reservations, issue tickets, arrange hotels or transportation, communicate travel updates, provide customer support, meet legal or regulatory requirements, and coordinate with relevant travel suppliers.
Sharing of Information
Where necessary to provide a requested service, relevant information may be shared with airlines, GDS/reservation systems, hotels, transport providers, tour operators, insurance providers, payment or banking partners, government or immigration authorities, and other service providers involved in the booking. We do not intend to disclose customer information for unrelated purposes without appropriate reason or consent, except where required by law.
Data Care
Acon Travel takes reasonable measures to handle customer information responsibly. Customers should avoid sending unnecessary sensitive information and should provide only the documents required for the requested travel service.
Privacy Enquiries
For questions regarding your booking information or privacy, please contact Acon Travel & Tours Pvt. Ltd. through our official contact channels.
Important Notice
By confirming or purchasing a travel service through Acon Travel & Tours Pvt. Ltd., the customer acknowledges the applicable booking conditions and the relevant airline, hotel, transport provider or supplier rules.
Need clarification before booking? Please contact our team — we are happy to explain the applicable conditions
ACON TRAVEL & TOURS PVT. LTD. |
